A Meeting with a Representative of the Banking Ombudsman Held at Al-Farabi Kazakh National University as Part of SDG 16 and the “Law and Order” Programme

On October 28, 2026, a meeting was held at Al-Farabi Kazakh National University between first-year law students from Group 118, under the supervision of their advisor, Dina Muratovna Baimakhanova, and Batyr Zharasovich Adaibayev, a representative of the Banking Ombudsman of the Republic of Kazakhstan.

The event was organized within the framework of Sustainable Development Goal (SDG) 16 — “Peace, Justice and Strong Institutions” — as well as the “Law and Order” programme, which aims to enhance citizens’ legal awareness, strengthen the rule of law, and ensure the protection of human rights.

The meeting was attended by Group 118 under the guidance of their academic advisor, Dina M. Baimakhanova, Doctor of Law.

During the meeting, the guest speaker explained the functions of the Banking Ombudsman, its role in protecting borrowers’ rights, and the mechanisms for resolving disputes between banks and citizens. Particular attention was paid to loan restructuring, the causes of indebtedness, financial literacy, and legal methods of resolving conflict situations. Students also learned about the procedure for submitting complaints to the Banking Ombudsman and were informed that the services are provided free of charge.

A separate part of the meeting focused on the requirements for candidates seeking to work in the field of ombudsmanship. Batyr Zharasovich spoke about the importance of professional knowledge, competencies, and personal qualities for specialists involved in protecting citizens’ rights, as well as opportunities for professional development in this field.

The meeting was held in a professional atmosphere and enabled students to broaden their understanding of the practical application of the legislation of the Republic of Kazakhstan, mechanisms for protecting citizens’ rights, and the activities of institutions that ensure the fair resolution of disputes.

The event contributed to improving the legal and financial literacy of future lawyers, fostering a responsible attitude towards compliance with the law, and strengthening their understanding of the role of effective legal institutions in the development of civil society. The meeting also contributed to the implementation of SDG 16 and the promotion of the principles of the “Law and Order” programme.