Public services through the prism of the service model: interaction between police and citizens

In March 2025, within the framework of SDG-16 «Peace, justice and effective institutions», a field lesson was held with students of 124 academic groups.

The location of the event - the Police Service Center of the Nauryzbay district of Almaty

The lecturers - Police Colonel Shokanova Evgeniya Vladimirovna and police Captain Almasova Adiba Nurlanovna.

The organizer - Associate Professor of the Department of Theory and History of State and Law, Constitutional and Administrative Law Kultemirova Leila Timurovna

Today, the public administration system of the Republic of Kazakhstan is undergoing another stage of modernization, which implements the concept of «human-centricity» and a service approach. In this context, various tools are being actively introduced aimed at improving the quality of public services and improving the efficiency of government agencies. The Police Service Center is an important element of this transformation, offering a wide range of public services and ensuring convenience and accessibility for citizens.

The field lesson gave students the opportunity to get acquainted with the practical side of the work of government agencies in the context of the implementation of the service model. The students received detailed information about the functionality of the Service Center, the volume of public services, the use of modern technologies and automation of processes, which helps to increase the efficiency and accessibility of these services.

This class format is an important part of the educational process, contributing to the development of students' professional skills and a deeper understanding of the work of government agencies in modern conditions.

Department of "Theory and History of State and Law, Constitutional and Administrative Law"