Interpersonal Communication in Tourism

On 4 November 2026, as part of the course “Psychology of Tourism Activities”, third-year students of the Department of Recreational Geography and Tourism at Al-Farabi Kazakh National University visited the Kasteyev State Museum of Arts of the Republic of Kazakhstan.

During the off-campus session, the students met with museum staff and learned about the causes of conflicts that may arise between visitors and within the museum team, as well as approaches to resolving such conflicts in the course of museum operations.

The case study method was used during the session, allowing students to discuss various practical situations, explore the main conflict resolution styles, and examine how they can be applied in specific circumstances.

Such practical sessions help students consolidate their theoretical knowledge, develop interpersonal communication skills, and improve their ability to assess psychological situations in the tourism service sector.